Frequently Asked Questions

Barefoot Junkie

  • What is your returns policy?

    At Barefoot Junkie we like to keep things simple. We will happily refund or exchange any purchase bought from us that is returned within 7 days of you receiving your order. All we ask is that the goods are retuned in a saleable condition with a note including the following details:

    • Your name/ order number
    • Reason for return
    • Whether you require a refund or exchange
  • How do I know if the shoes I am being offered are authentic or counterfeit?

    We recently conducted an investigation to find that over 80% of websites offering Vibram Fivefingers are selling counterfeit products. We are also aware of a number of counterfeit Merrell and VIVO BAREFOOT websites. Barefoot Junkie is an official supplier authorised to sell genuine products. If you are in doubt of this, please feel free to contact each respective manufacturer.

  • How reliable is product availability?

    Product availability is updated on our website every 2 hours. In the case of a difficulty with stocks, you will be informed by one of our barefoot specialists and given the option to change your order to a different style, wait for the style to become available or cancel with a full refund.

  • The product I received looks different to the image on the website?

    All product images are displayed on our website are as accurate as possible. However due to the inconsistency of monitors and screens, colour tones and shades may not be exact to the product. If you are not entirely happy with your purchase you may return it in a saleable condition within 7 days for an exchange of refund.

  • What sizing formats do we use? 

    All sizes shown on our website are UK sizes. If you are not sure what size to order please contact us. If you find that you have ordered the wrong size, you may return your purchase within 7 days for an exchange of refund.

  • What payment methods are available?

    Payment methods available on are- Visa Credit, Visa Debit, Electron, Mastercard, American Express, Switch, Maestro and Solo.If you wish to pay via Cheque or Postal Order please contact us first. The order will not be processed until payment is received or has cleared. 

Postage

  • What delivery options do you offer?

    All orders are dispatched using Royal Mail First Class Recorded Delivery. Other options are available on request.

  • Can my order be delivered on a Saturday?

    This can be arranged. Please contact us first. There is usually a small additional cost for this service.

  • How can I track my delivery?

    We currently have no online tracking facility however you may contact us if you have a query regarding tracking your order.

  • How can I cancel an order?

    To cancel an order before it's dispatched please contact us ASAP. If the order has already been dispatched you may return it, but please check our terms and conditions in the legal section first.

  • What time should I expect delivery?

    Items purchased on Monday to Thursday before 1pm are generally dispatched the same working day and are usually delivered the following day. Items purchased on Friday and over the weekend will be dispatched Monday for delivery on Tuesday. This efficiency is not always possible, especially during busy periods.

  • What happens if I am out at the time of delivery?

    Royal Mail should leave a card explaining where the parcel is being held and their contact details. If someone else is at the address they may sign for the parcel. In the event that you haven't received your parcel or a card within the expected delivery time please contact us. 

  • What happens if the courier misplaces my parcel?

    In the unlikely event of your parcel being lost by the courier will be responsible for making enquires and claims for the lost items. This means that once the courier classes a parcel as lost, we can process a replacement or refund immediately. This can take up to 15 working days but is usually much quicker. Please contact us if your parcel has not arrived within the expected delivery time.

  • What happens if my parcel is damaged?

    If the outer packaging of your parcel is open or damaged please REFUSE DELIVERY and contact us immediately. We will make all the arrangements for a replacement delivery.

  • Do you ship to countries other than the UK?

    Yes! We ship worldwide. Please contact us with details of your desired order and shipping destination. We will then contact you with the relevant postage fees and delivery times.

Going Barefoot

  • What are the benefits of going barefoot?

    1. Strengthens the muscles in your feet.
    2. Realigns your natural posture.
    3. Feeling the ground stimulates sensory perception.
    4. Flexes your feet as nature designed.
  • Why is barefoot better?

    When walking barefoot, we walk correctly. This means landing softly on the heel and using the power in your toes to push off. When we walk this way we tone muscles, increase sensory perception, improve posture and strengthen core. Wearing traditional shoes with inflexible soles, padded heels, and arch supports prevents this motion, weakens the foot and ultimately causes injury.

  • Is there any evidence that barefoot is better?

    Leading international scientists, biomechanics experts, and running coaches are in agreement that being barefoot is the healthiest way to be. Nearly all research involving barefoot versus shod studies tend to highlight that barefoot is better.

  • I want to start running barefoot - what do I need to do?

    Firstly, don't think about lacing up in your heavy, padded running trainers. Instead take off your shoes and let your feet breathe. You need to start from scratch by resetting your posture and relearning your innate running technique. You'll need to gradually strengthen your core and leg muscles, and lower-leg tendons and ligaments. The soles of your feet will also slowly adapt and act as natural protection.

  • Isn’t the term “Barefoot Running Shoes” an oxymoron?

    You are right, how can one be both barefoot and have shoes on? When we say “Barefoot Shoes” we mean shoes that embrace the benefits and philosophy of barefoot walking and running. Some people call these types of shoes minimalist footwear.

  • How far should I go, to start off with?

    There is a natural temptation to run as far as you would have in your running trainers. It is important to refrain from doing this and approach the initial stages of barefoot running with caution. If you do too much too soon you are likely to injure yourself. The reason is you have more than likely spent the majority of your life in conventional shoes. Your muscles, tendons and ligaments will probably be weak and unable to support your body in the early phases of barefoot running training.

  • What are the most important things to think about when running?

    Posture - Lead with your chest, keep your head up whilst looking toward the horizon. To help with posture think about keeping your ears as far from your shoulders as possible (don't stretch though). Footwork - Take light, short steps. You should be landing flat-footed with the weight on the ball of your foot. This is the hard piece of foot directly behind your big toe. If you jump up and down on the spot a few times you’ll find it. I'm worried about impact, as there's no protection.

  • What are the dangers?

    Heel striking or landing heavily will hurt and a natural shift to mid/fore-foot striking is likely to occur. Modern trainers encourage you to heel strike, which is effectively like coming to a stop with each pace. When you land with the front of your foot you use your arch and the muscles and tendons in your foot to absorb impact naturally. A good running technique will enhance this. (Prof. Daniel Lieberman study) 

  • The ground is too rough - what should / can I do?

    The soles of your feet will adapt slowly and eventually toughen up. Walking barefoot will aid your adaptation. We recommend the Vibram FIvefingers KSO Trek or TrekSport for running on tougher terrains. The entire VIVO BAREFOOT range encompasses a puncture proof sole and is also great for the more rugged terrains.

  • I have an injury or pain. What should I do?

    Stop; listen to your body. If something hurts then it probably means you are doing or have done damage. Re-evaluate your technique and take an extra rest day and try again. If the pain returns; stop again and consult a doctor or physiotherapist. I normally wear insoles in my shoes.

  • Do barefoot running shoes support my feet even though they do not have an arch support?

    People with chronic foot injuries are often prescribed orthotic support. While this can be beneficial in the short term, many people wear orthotics permanently, which can be detrimental to foot strength and health. We recommend a gradual transition back to barefoot walking leading to stronger and healthier feet. If you are in any doubt or have any serious medical conditions, please consult a specialist.

Registered office: Barefoot, Unit 1.22, SOAR Enterprise Centre, Knutton Road, Sheffield, S5 9NU

Company Number: 07554586   VAT Registration Number: 159 9584 42

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