Dear Customers,
The Festive Season is upon us, and like Santa’s workshop, we’ll be operating on a limited basis over Christmas! Here’s everything you need to know to keep your orders and returns running smoothly during this merry time:
Order Processing and Delivery
If you place an order between 24th December 2024 and 2nd January 2025, please allow for slightly longer delivery times than usual.
- Dispatch Dates: Orders will be posted on 27th December and 30th December only.
Customer Service Availability
Our team will be operating on a limited basis but will do our best to respond to emails on 27th December and 30th December.
- For emails received outside of these dates, we kindly ask for your patience—we’ll get back to you as soon as possible.
Returns & Exchanges
Our returns are extended - you have until 15th Feb for Christmas Returns & Exchanges
We’ve made returns and exchanges easy with our online Returns Portal, accessible from our homepage.
How to Use the Returns Portal
- You’ll need your order number and the email address associated with the order.
- If the item was a gift, you’ll need to obtain this information from the gift giver.
Within the portal, you can:
- Exchange for the same or different items.
- Report faulty goods.
- Request a refund.
New Feature: Instant Replacement
Want your replacement item sent out immediately, even before we’ve received your return?
- Choose the Instant Replacement Option within the portal.
- Pre-authorised credit card details will be required (your card will only be charged if we don’t receive the returned item within 20 days).
- Use the DPD Returns Option and purchase a tracked returns label through the portal to ensure seamless tracking.
Thank You and Seasonal Wishes
We truly appreciate your understanding and patience during this busy period. Thank you for being part of our community, and we wish you all a joyful holiday season and a very Happy New Year!
Warm festive wishes,
Barefoot Junkie