Returns & Exchanges Policy
At Barefoot Junkie, our goal is for you to love every purchase. But if something isn’t quite right, we’ve got your back with a hassle-free and flexible returns process.
✅ Returns Eligibility
-
Standard Returns Window: You can return or exchange any item within 45 days of receiving your order, provided it's in saleable condition (see below).
-
Faulty Items:
-
Within 6 months: Eligible for a refund, exchange, or store credit equal to the full value of your item.
-
Between 6 months and 12 months: Eligible for an exchange or store credit (no refunds after 6 months).
-
🚚 Free Returns & Exchanges
We cover the cost of all return shipping for both refunds and exchanges – even if you’ve simply changed your mind. It’s part of the Barefoot Junkie service promise.
🔁 Instant Exchanges
To help you get the right size or style faster, we offer instant exchanges:
-
As soon as your return is marked in transit, we’ll dispatch your new item – no waiting, no fuss.
🧾 How to Return an Item
-
Go to our Returns Portal
-
Enter your email address and order number
-
Select the item(s) you’d like to return
-
Choose your reason:
-
Doesn’t fit
-
Changed mind
-
Faulty or damaged
-
-
Select your preferred resolution:
-
Exchange for a different size or item
-
Refund
-
Store credit (with a 10% bonus!)
-
💳 Refunds & Store Credit
-
Refunds are issued to your original payment method
-
Prefer store credit? We’ll add 10% extra to help with your next purchase
🔄 Exchanges
You can exchange for any item, regardless of price:
-
If the new item is more expensive, you’ll pay the difference
-
If the new item is cheaper, you can choose a partial refund or store credit
📦 Return Options
We offer three convenient, trackable return methods:
-
Royal Mail Tracked – Printer Required
-
Royal Mail Tracked – No Printer Needed (QR code sent to your phone)
-
InPost Lockers – No Printer Required
📦 Saleable Condition Requirements
Returned items must be:
-
Unworn and undamaged (indoor try-ons only)
-
With original tags (attached or in the box)
-
In the original shoebox, undamaged and not defaced
-
The shoebox must be wrapped or bagged with no tape, labels, or writing directly on the box
-
⚠️ Items returned in poor condition may be refused and returned to you.
🛠️ Faulty Item Returns
If your item develops a fault:
-
Log the issue via our Returns Portal and upload a photo
-
Choose a return method once approved
Faulty item resolutions:
-
Day 45 – Day 182: Refund, exchange, or store credit
-
Day 182 – Day 365: Exchange or store credit
-
For faults after 45 days, please email sales@barefootjunkie.com before entering the portal so we can assist
📍 Returns Address
Barefoot Junkie Returns
Unit 7–8 Fleethall Road
Purdeys Industrial Estate
Rochford
Southend-on-Sea
Essex SS4 1NF
📞 Tel: 01302 955880
📧 Email: sales@barefootjunkie.com
💬 Need Help?
We’re always happy to assist. Email our friendly team at sales@barefootjunkie.com and we’ll get you sorted.
This does not affect your Statutory Rights.